Booking terms & conditions
Tours are operated by the Advantour companies in Uzbekistan, Georgia and Kyrgyzstan, whichever you have contacted for travel arrangements, hereafter referred to as ‘the Company’.
Published prices are based on costs at the time of publication. We reserve the right to change published prices at any time before your booking is made. We reserve the right to increase the cost of your holiday should the government impose new taxes or increase existing taxes, currency fluctuations, or increase of fuel charges. You will be informed by us of any increases.
A non-refundable deposit of 20%, but not less than US$ 300, must be made and a confirmation issued by the Company before any binding contract exists. Upon receipt of a deposit we will invoice you for the remainder of the tour cost, which is payable not less than 45 days prior to the commencement of the tour or alternative payment schedule agreed upon with the Company. Should you book less than 45 days before departure, full payment must be made on booking, unless other agreement is made with the Company. If you do not pay your balance by the time specified without prior arrangements with the Company, it reserves the right to cancel your booking or pursue any unpaid monies.
Payment for the tour is a fundamental part of the tour’s income and contributes to the overall cost of equipment, running costs, staffing, administration etc., and that the Company will have incurred the largest part of its costs before the actual Date of Departure. Cancellation by the Client must be in writing and sent to your contact at the Company and copied to
Deposits are non-refundable. If you cancel your booking, cancellation charges will be imposed as shown below:
- 30 days or more prior to departure – loss of deposit
- 29-15 days before departure – 30% of tour cost*
- 14-7 days before departure – 50% of tour cost*
- Less than 6 days before departure – 80% of tour cost*
* or deposit if greater.
Tailor-made tours may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking.
All cancellations must be in writing and be made by the person who submitted the booking form.
After the Departure Date, no refund for any unused portion or part of the tour or services to be provided will be given. If the Client of their own volition makes any alteration to or departs from, any portion of part of the tour, such alteration or departure will be entirely at the Client’s expense and liability and the Client will forthwith communicate in writing the reason for leaving to the tour guide.
Cancellation by the Company
We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the trip, whereupon we will refund in full (other than due to your default in paying) any amount that you have paid us. After full payment has been made, we will only cancel the contract if circumstances beyond our control make it unavoidable. Such circumstances include, but are not limited to, civil or political unrest, terrorism, natural disaster or other force majeure circumstance. In the unlikely event that such circumstances should arise, we will contact you immediately and offer you the choice of an alternative of equivalent services or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you.
Travel Insurance is mandatory for all Clients. At the time of booking, each client must arrange his or her own insurance with a reputable insurer, with protection for the full duration of the tour, to cover personal injury, medical expenses, repatriation expenses, loss of luggage and the expenses associated with cancellation or curtailment of a tour. If you become ill, all hospital expenses, doctor fees and repatriation costs are your responsibility and the Company shall not be liable for any refund of the tour cost. If you do not have travel insurance at the beginning of the tour, please inform us and we will arrange coverage with a local insurance company for an additional fee.
Alteration to Itineraries
It is unlikely that the Company will have to make changes to the Client’s suggested tour; however, occasionally changes/alterations may be made either before or after booking was made. Most of these will be minor and the Company will advise you of them at the earliest possible date. The Company reserves the right to alter the itinerary after departure, without payment of compensation if it is in the interest of the Client to do so. Furthermore, compensation is not available if the Company is forced to cancel or in any way change the tour due to force majeure, namely war, riots, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other material external circumstances beyond the Company’s control.